Frequently Asked Questions
Q. How early should I arrive for my appointment?
A. Please check in at the reception desk 10 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments, so as not to inconvenience other clients.
Q. What if I have to cancel my appointment?
A. Should a cancellation be necessary, please notify Tranquility a minimum of 24 hours ahead of your appointment time. A cancellation with less than 24 hours notice may result in a charge of all services scheduled. All no-show appointments will be charged at full value. This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Q. What is the best way to make another appointment?
A. To ensure availability of your preferred appointment time, we recommend that you reserve your next appointment prior to leaving the salon.
Q. Should I always use the same stylist or therapist?
A. We encourage you to experience the talents of any of our Tranquility professionals at any time. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you.
Q. Should I tell anyone about any physical, medical or allergy concerns?
A. Upon arrival, you will complete a health history questionnaire to assist your service provider in providing you the best possible experience and to assure your maximum safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your spa and/or salon experience.
Q. Do you have gift cards?
A. Tranquility gift cards are always available. Let us know your specific needs when you arrive, and your Salon/Spa gift card can be prepared by the time of your departure. Gift cards must be presented at the time of your service.
Q. Can I bring my children with me?
A. We ask that children not accompany you to your appointment for their safety as well as your and other guests’ relaxation.
Q. Can I use my cell phone while I am at Tranquility?
A. To ensure a peaceful, quiet environment for all our guests, cell phone use is not permitted in the salon and/or spa.
Q. What should I do with my jewelry and other valuables?
A. Please leave your jewelry and other valuables at home.
Q. What should I bring to the spa to wear?
A. We never compromise your modesty. Therapists will only expose the portion of your body that is being treated at the time.
Q. Can I add tips to my credit card?
A. Tips are greatly appreciated by our service providers. Although they may not be added to your credit card total, you may add the amount to your check or pay with cash.
Q. Can I purchase a series of services?
A. With the purchase of a series of five of any of our facials, massages, or nail services, the sixth is our gift to you.