1. Policies and Procedures
2. Surveys
	New Client Survey Secret Shopper Survey
3. Employee Forms
	Employment Application Interview Questions New Employee Checklist Personal Profile Annual Education Fund Special Education Fund Retail Education Fund Annual Vacation and Sick Days Request for Leave Form Schedule Change Form Coaching and Counseling Form Associate Performance Record Associate Review and Goal Setting Sign for Price Increase
4. Operations Manual
	Front Desk Guidelines and Training
5. Policies
	Letter for Dehiring a Client Bad Check Collection Letter Child Policy Cancellation Policy Return Policy Cell Phone Policy
6. Wedding Agreement Contract
7. Assistant Information
	Duties and Responsibilities Scripting "What never to Say to a Client" Opening and Closing List of Duties Time Sheet and Sign In Procedures
8. Guest Forms
	Consultation Form Client Profile for Waxing Traveling Tickets for Nail, Massage and Facial Room Notice of Guest Challenge Standing Client Confirmation Letter Gift Certificate Order Form
9. Team Building
	Scavenger Hunt Sharpening the Saw Exercise
10. Marketing
	Holiday Promotions Advertisements Go See Card Three Newsletters